Complete feature list

Every Apollo EMS feature, with the plans that include each one.

Cases and ePCR

A full electronic patient care record workflow for event medical teams, from first contact through finalisation, audit, PDF generation, and follow-up.

Feature

Basic

Pro

Enterprise

Unlimited ePCR and case creation

Clinical documentation

Case audit and outputs

AI-assisted case summaries

ePCR consumable tracking

—

Custom

Searchable drug index in ePCR

—

Custom

Create cases from desktop, mobile, triage, or CAD incident workflows, with links to events, shifts, staff, CAD incidents, care spaces, field cases, and medication register activity
Manage case states across open, active, archived, audited, PCR-generated, returned-for-rework, deletion-request, and finalised records
Record patient demographics, contact details, date of birth, address, gender, ATSI status, unable-to-obtain flags, and repeat-patient matching through encrypted patient records
Capture chief complaint, presenting problem, clinical narrative, triage notes, event context, past medical history, medications, allergies, and allergy reactions
Use a rich text clinical narrative editor with autosave and multi-clinician editing support
Add structured assessments for primary survey, vital signs, GCS, ECG uploads, ROSIER stroke, respiratory, neurovascular, pain, spinal, mental health, and custom assessment types
Capture observations including pulse, respiratory rate, blood pressure, AVPU, SpO2, temperature, BSL, pupils, capillary refill, EtCO2, ketones, and primary survey fields
Record treatments across airway, breathing and ventilation, CPR, defibrillation, first aid, major trauma, oxygen, IV access, medications, consults, and other care
Record medication dose, route, effectiveness, linked medication register usage, and partial medication disposal where required
Support clinical consults, ECG interpretation consults, medication administration consults, comments, attachments, and case-linked clinical sketches
Track case consumables with item quantities, supplier/catalogue data, prices, resources, and non-clinical event consumables
Use reusable advice templates for discharge, referral, and patient advice
Generate PCR PDFs, email PCRs from the case workflow, and append supporting PDF attachments to PCR packs
Support audit approval, return-for-rework notes, immutable finalisation, controlled unarchiving, deletion requests, and governance review screens
Maintain a timestamped case timeline covering triage, opening, claiming, archiving, auditing, notes, and unarchiving
Provide patient search, case audit screens, and optional AI-assisted case summary support for clinical documentation review

Rostering, shifts, and event staffing

The staffing lifecycle for events: expression of interest, eligibility validation, shift allocation, confirmation, attendance, and payroll handoff.

Feature

Basic

Pro

Enterprise

Event rostering and shift planning

EOIs, assignment, confirmation, and withdrawal

Eligibility and staffing visibility

Timesheet handoff and staff reporting

Build event shifts with start/end times, descriptions, duty managers, event links, shift visibility, travel rules, and special permissions
Add shift positions with required skillsets, required accreditations, scheduling status, and number of available positions
Support expressions of interest, staff assignment, unsuccessful applications, withdrawals, withdrawal review, and staff confirmation workflows
Enforce skillset, accreditation, qualification, and event-specific eligibility rules before staff can register interest or be assigned
Send shift assignment, rejection, withdrawal, confirmation, attendance, and calendar attachment notifications
Support secure attendance confirmation links before an event
Provide scheduler workflows for filling shifts and managing open positions
Show staff their upcoming shifts, active shifts, shift history, assigned clinicians, and operational leaders
Connect shifts to timesheets, duty manager review, operational reporting, statements of service, cases, and event staffing visibility

Qualifications, accreditations, and staff compliance

Qualification documents, skillsets, accreditations, onboarding, and role requirements for staff compliance.

Feature

Basic

Pro

Enterprise

Staff profiles and compliance setup

Document upload and review

Compliance enforcement

Uniform and equipment allocations

—

Custom

Maintain staff profiles with contact details, date of birth, address, commencement date, position, region, call sign, staff ID, and emergency contact
Define skillsets, accreditations, regions, CAD resource eligibility, display order, and operational codes
Create qualification requirements with name, code, issue-date requirements, reference-number requirements, expiry rules, and skillset links
Support qualification expiry models: never expires, fixed expiry date, or interval after issue date
Configure requirement validation as any matching document or all required documents
Let staff upload qualification documents with files, reference numbers, issue dates, expiry dates, and supporting metadata
Route documents through draft, pending approval, approved, and returned states with reviewer notes
Detect missing, expired, and expiring documents, invalid skillset coverage, and compliance blockers before shift interest or assignment
Configure onboarding presets that assign permission groups and default access
Track leave of absence, special bypass flags, call signs, two-factor requirements, and user-level exceptions
Track staff uniform and equipment allocations, quantities, stock levels, and allocation notes

CAD, dispatch, and major event operations

CAD for major events with live dispatch, incident control, unit status tracking, EOC visibility, care spaces, and operational feeds.

Feature

Basic

Pro

Enterprise

Major event operations

—

Add-on

Custom

CAD incident management

—

Add-on

Custom

Unit dispatch and status tracking

—

Add-on

Custom

Command, care-space, and live views

—

Add-on

Custom

CAD-linked telematics overlays

—

Add-on

Custom

Enable CAD per event and create CAD incidents with guided call-taking fields
Capture caller details, callback number, sub-location, free-text location, problem, details, age, sex, patient count, category, and triage questions
Assign incident priority, generate event-specific incident IDs, and track elapsed time
Maintain incident chronology, dispatch field changes, SITREPs, operational notes, merge workflows, and close workflows
Dispatch clinicians, vehicles, patrols, static posts, single medics, and other resources as CAD units
Track unit statuses from available through assigned, mobile, on scene, departed, at destination, clear, meal break, and out of service
Record destinations and dispositions, including medical centres, ambulance rendezvous, police, security, refused treatment, no patient found, standby, hoax, and completed incidents
Provide live dispatch boards for multi-dispatcher coordination and EOC views for command teams
Support care-space dashboards, treatment-space occupancy, resus/sub-acute/seated areas, and case-linked care-space visibility
Provide event maps with bounds, sub-location markers, live operational views, kiosk views, and large-screen dispatch or clinical leadership displays
Overlay telematics data in CAD and event map contexts when telematics is included
Include CAD-specific permissions for dispatch, EOC view, and EOC management access

Event management and booking operations

Events managed from draft booking request through staffing, operations, reporting, and closeout.

Feature

Basic

Pro

Enterprise

Event records and operational setup

Event documents and closeout

Templates and reusable content

Booking conversion and shift generation

Add-on

Custom

Slack event notifications

Create and manage events with pending, quoted, accepted, rejected, and cancelled statuses
Record event name, address, nearest hospital, event type, client, category set, expected patrons, duties, equipment notes, briefing, client requests, and operational details
Store event attachments, contacts, resources, equipment allocations, bases of operation, hospitals, facilities, categories, and event types
Configure travel payment rules, travel time, travel base, travel notes, shift visibility, clinical options, CAD, triage, live feed, and shift permissions
Track operations leaders, clinical team leaders, waiting cases, active cases, archived cases, and event totals
Generate event medical plans, special event medical plans, client confirmations, and post-event reports
Record post-event issues, attendance notes, closeout details, and event report data
Build booking, report, preset, event management plan, string, duties, equipment, and staff briefing templates
Configure client staffing rules, clinical levels, and shift generation from booking days when the Client Portal is included
Convert booking requests into draft events and notify operational teams through configured channels, including Slack
Look up nearest hospitals and carry event address data into clinical and operational workflows

Medication register, Drugs A-Z, and drug protocols

Medication register stock, transfers, orders, disposals, stock checks, case usage, and clinical drug references.

Feature

Basic

Pro

Enterprise

Medication registry

Case medication use and stock checks

Drug protocols

Searchable Drugs A-Z

—

Custom

Drug reference detail

—

Custom

Maintain medication registers such as master, regional safe, response kit, and other register types, with resource links and restricted-register permissions
Track medication items, presentation units, schedules, partial disposal units, optional consumable links, expected quantities, and current quantities
Record register transfers, medication orders, disposals, pharmacy receipts, correction entries, and two-signature workflows where required
Link medication administration in cases directly to register usage and partial disposal activity
Record medication incidents and notify appropriate users about discrepancies
Run start-of-shift, end-of-shift, and ad hoc stock checks, comparing expected and counted quantities
Maintain a medication activity ledger across stock updates, transfers, disposals, checks, incidents, cases, orders, partial disposals, and corrections
Maintain a searchable Drugs A-Z reference with presentations, pharmacology, metabolism, routes, notes, brand names, indications, contraindications, precautions, side effects, onset, duration, and half-life
Maintain drug therapy protocols, drug classes, adult age thresholds, indications, routes, skillset rules, dose rules, repeat doses, maximum doses, versioning, and change tracking
Import drug protocols from PDFs with AI-assisted extraction, review, and completion statuses

Timesheets, payroll, and Xero

Field attendance connected to timesheet review, award/rate calculation, anomaly checks, allowances, and Xero payroll sync.

Feature

Basic

Pro

Enterprise

Timesheets

Payroll rules and review

Add-on

Custom

Xero payroll integration

Add-on

Custom

Create timesheets for users, shifts, and event fallback scenarios
Track arrival at base, arrival at event, departure from event, clock-off time, staff notes, and manager return notes
Move timesheets through pending, approved, returned, synced to Xero, and sync-failed states
Notify managers when staff clock off and support mobile live activity updates for active shifts
Calculate paid start/end times and generate payroll anomaly flags for review
Configure payroll settings, anomaly thresholds, rate lines, allowance lines, manual override notes, and payroll review screens
Configure earnings rates, default rates by skillset, pay rules, overtime rules, travel-time allowances, payroll calendars, pay periods, public holidays, organisation holidays, and holiday rates
Sync employees, earnings rates, payroll calendars, pay periods, timesheet lines, sync status, and payroll errors with Xero

Incident reporting, investigation, and corrective actions

A formal incident management workflow for clinical, operational, WHS, environmental, logistics, transport, and administrative incidents.

Feature

Basic

Pro

Enterprise

Incident reporting

—

Custom

Corrective actions

—

Custom

Create incident reports with generated IDs, statuses, severity classification, activity categories, event links, reporter details, location, description, photos, injuries, and signatures
Record injured persons, treatment details, treating clinicians, deceased status, witnesses, and witness details
Upload incident attachments such as photos, witness statements, PCRs, regulator correspondence, investigation documents, and supporting files
Track investigation ownership, findings, contributing factors, root causes, investigation methods, sensitive details, and investigator signoff
Mark reportable incidents and record reporting details for WorkSafe, EPA, Police, Coroner, Insurer, Health Department, pharmacy regulators, or other bodies
Capture hierarchy-of-controls recommendations, action plans, accepted actions, hazard transfers, register updates, and closure reports
Assign action owners, due dates, statuses, completion state, verification state, overdue notifications, SLA warnings, and breaches
Import legacy incident data and manage permissions for reporting, triage, investigation, action management, closeout, compliance, sensitive views, export, and close exceptions

Risk assessments and risk register

Structured risk management for hazard identification, control planning, action tracking, register management, and review.

Feature

Basic

Pro

Enterprise

Risk register and assessments

—

Custom

Create risk assessments with generated IDs, statuses, triggers, categories, consequence types, escalation levels, and incident links
Capture task steps, hazards, risks, likelihood, consequence, initial rating, controls, residual rating, responsible person, and review details
Create risk control actions with owners, target dates, review dates, notes, status, verification, and overdue/upcoming notifications
Maintain a risk register with title, category, description, consequences, scores, controls summary, owner, status, review date, and review cadence
Track operational commentary, review notes, escalation notes, manual overrides, register statuses, and closeout history
Import legacy risk assessment data and manage permissions for creation, review, action management, closeout, export, and sensitive compliance workflows

Client Portal and external bookings

A client-facing portal for bookings, event visibility, contacts, and self-service workflows.

Feature

Basic

Pro

Enterprise

Client Portal

Add-on

Custom

Booking requests

Add-on

Custom

Client contacts and event visibility

Add-on

Custom

Booking-to-event workflow

Add-on

Custom

Provide a separate client/mobile-facing portal with login, account management, two-factor authentication, password reset, dashboard, and event list
Let clients create booking requests across business details, event details, medical requirements, licensing/regulatory details, terms, signature, and signed date
Capture business name, ABN, contact details, event name, event type, address, estimated attendance, onsite facilities, licensing requirements, and supporting details
Support multi-day booking requirements with public coverage times and medical coverage times
Capture event contacts, contact roles, portal access, and client admin access
Convert accepted booking requests into draft events and apply client configuration rules when creating shifts
Let clients maintain their profile, contacts, event visibility, real-time event status, and post-event document access

Reporting and analytics

Operational, clinical, staffing, medication, client, and compliance reporting.

Feature

Basic

Pro

Enterprise

Core reporting

Operational report types

Compliance exports and dashboards

Generate PDF and CSV reports in portrait or landscape layouts, summary or tabular formats, with custom titles, filters, rich text sections, and signature blocks
Provide case reports, event reports, medication reports, user reports, staff case reports, staff shift reports, statements of service, client reports, and client contact reports
Report on case volume, event volume, medication usage, incidents, disposals, users, contact details, qualifications, shifts, hours, cases, and client data
Export incident and risk data through permission-controlled reporting
Support dashboard-style reporting for operations, incidents, events, and plan-specific views

Communications, notifications, messaging, and email

Operational communications across in-app, email, SMS, push notifications, team messaging, announcements, and hosted email.

Feature

Basic

Pro

Enterprise

Email, in-app, and push notifications

SMS notifications

Usage

Messaging features

Add-on

Custom

Email hosting

Add-on

Custom

Send notifications through in-app, email, SMS, and push channels, with email notifications included on all plans and SMS billed by usage
Provide a searchable notifications inbox with read/unread state, deleted-target indicators, and delivery visibility for sent email and SMS
Configure notification templates, variables, channel rules, forced/disabled channels, and user notification preferences
Notify users about shifts, cases, timesheets, qualifications, incidents, risk actions, payroll, inventory, account events, messaging, and external event updates
Send bulk messages and announcements to staff and clients when messaging is included
Provide team messaging with direct messages, channels, public channels, member roles, posting policy, reply policy, mutes, bans, archive, and unarchive
Support block-based messages, replies, threads, reactions, mentions, unread counts, system messages, shared canvases, typing indicators, presence, link previews, search, image attachments, and video attachments
Provide optional email hosting with organisation domain verification, hosted mailboxes, forwarders, setup instructions for external email clients, and a webmail access link

Files, documents, and offline access

Structured file hosting and offline document support for operational documentation.

Feature

Basic

Pro

Enterprise

Company file hosting

Offline-friendly access

Document attachments

Kiosk and large-screen views

—

Add-on

Custom

Maintain a folder and file tree for company files, staff documents, event documents, clinical references, and operational resources
Store keywords, searchable metadata, file permissions, view/manage access, and offline availability for mobile use
Attach documents to cases, incidents, investigations, reports, bookings, and events where supported

Resources, assets, equipment, and telematics

Resource records, event asset allocation, uniform and equipment stock, and vehicle telematics.

Feature

Basic

Pro

Enterprise

Resources and event assets

Registration and insurance tracking

Vehicle and kit checks

Kit contents

Resources as CAD units

—

Add-on

Custom

Uniform and equipment stock tracking

—

Custom

Telematics

—

Add-on

Custom

Maintain resource categories and resource records for personal equipment, vehicles, static posts, devices, medication registers, telematics devices, and other assets
Allocate resources to events, users, vehicles, medication registers, and CAD units when available
Track uniform and equipment stock, allocations, quantities, notes, and optional stock subtraction
Maintain telematics devices with device ID, firmware version, VIN, name, reference, colour, registration, make, model, and year
Track telematics telemetry including timestamp, uptime, speed, course, throttle, runtime, fuel, location, altitude, battery, odometer, GPS, OBD, accelerometer, gyroscope, signal, CPU temperature, and battery voltage
Track trips from start to finish and display telematics data in CAD and event map contexts when telematics is included

Users, permissions, security, and audit

Multi-organisation support with role-based access, two-factor authentication, passkeys, and audit trails.

Feature

Basic

Pro

Enterprise

Users and access control

Authentication and identity

Security audit trail

Custom branding

—

Custom

Support staff users, client users, organisation-specific access, permission groups, and plan-level feature access
Manage account, login, password reset, passkey, two-factor authentication, and user-level enforcement or bypass workflows
Track user actions, sensitive workflow audit history, and detailed security audit trails
Support avatars, thumbnails, emergency contacts, Xero employee IDs, call signs, staff profile data, and custom branding where available

Search

Search across cases, events, staff, clients, files, messages, and other records.

Feature

Basic

Pro

Enterprise

Core search

Portal, CAD, messaging, incident, and risk search

Varies

Custom

Drug protocol search

Searchable drug index

—

Custom

Search booking requests, CAD incidents, cases, clients, client contacts, client configurations, events, files, messages, patients, resources, shifts, shift assignments, timesheets, user actions, and users
Search drugs, drug protocols, medication orders, medication disposals, qualification documents, incident reports, incident actions, and compliance records when available

Organisation settings and configuration

Detailed configuration so each organisation can match its workflows, terminology, compliance rules, and client requirements.

Feature

Basic

Pro

Enterprise

Organisation and workforce settings

Branding settings

—

Custom

Case, event, and report templates

Payroll, incident, risk, telematics, email, Slack, and Xero settings

Varies

Custom

Consumables, suppliers, uniform, and equipment catalogues

—

Custom

Configure organisation settings, branding, logos, currency, locale, timezone, regions, permission groups, onboarding presets, subscription, and billing settings
Configure workforce settings including skillsets, call signs, accreditations, qualifications, licensing requirements, uniform catalogues, and equipment catalogues
Configure payroll settings, earnings rates, holidays, holiday rates, skillset rates, calendars, pay rate rules, and allowances
Configure case settings including advice templates, categories, category sets, consumables, suppliers, and clinical reference options
Configure event settings including event types, bases of operation, hospitals, facilities, booking templates, event management plan templates, report templates, preset templates, and string templates
Configure incident settings, drug protocol settings, telematics devices, notification templates, event notification rules, hosted email setup, mailboxes, forwarders, Slack integration, and Xero integration

Native Apps and Field Workflows

Field work supported across desktop, tablet, and mobile with native iOS and Android apps.

Feature

Basic

Pro

Enterprise

Native iOS and Android apps

Offline-friendly field access

Kiosk and large-screen views

—

Add-on

Custom

Provide native iOS and Android app support with offline-friendly access for cases, files, and key operational records
Support mobile case documentation, mobile timesheet clock-in/clock-off, push notifications, active shift live activities, and field-friendly navigation
Provide kiosk-style event views, triage feeds, triage claiming, care spaces, dispatch screens, EOC views, and large-screen operational views when the relevant features are included

Integrations and export

Customer-facing integrations, exports, and generated documents that reduce duplicate administration.

Feature

Basic

Pro

Enterprise

PDF and CSV exports

Slack integration

Xero integration

Add-on

Custom

Email hosting integration

Add-on

Custom

AI-assisted workflows

Integrate with Xero for employees, earnings rates, calendars, payroll line sync, sync status, and error handling
Integrate with Slack for notifications and operational messaging
Provide hosted email setup for managed domains, mailboxes, forwarders, external email clients, and webmail access
Generate PDFs for PCRs, event plans, post-event reports, medication orders, medication disposals, and medication partial disposals
Export reports as CSV and support fast search across key operational records
Support video attachments in messaging and AI-assisted workflows for case summaries and drug protocol PDF import

Administrative utilities

Supporting features for day-to-day platform operations.

Feature

Basic

Pro

Enterprise

Dashboards and work queues

Operational IDs and supporting records

Support entry points

Plan-specific supporting utilities

Varies

Custom

Dashboard views for staff and operational teams, plus My Cases and Open Cases views
Restock reporting, user action review, delegated task tracking, due dates, and task states
Qualification document review queues and sent email/SMS visibility
Help documentation links and bug report entry points
Client contacts, client configurations, booking request search, and event cancellation notifications
Staff statements of service, case category priorities, automatic IDs for cases, medication orders, disposals, incidents, and risk assessments
Legacy incident and risk imports, regulatory reporting reference fields, resource-linked medication registers, case-linked CAD incidents, case-linked care spaces, case-linked consults, and attachments
Payroll anomaly flags, manual payroll override notes, notification channel overrides, user notification preferences, and audit history across sensitive workflows

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