Plans and event-hour pricing
Pick the tier that matches your team size, then add capabilities as you need them. Only approved event-hours count toward your plan.
How event-hours work
One event-hour is one staff member working one approved hour at an event. Only approved timesheet hours count; admin time, travel and training are excluded.
If you exceed your plan's included hours, additional event-hours are billed at the overage rate for your tier. Enterprise plans have no hourly cap.
Overage rates
| Tier | Included hours | Overage rate |
|---|---|---|
| Basic | 100 hrs/month | $1.50/hr |
| Pro | 500 hrs/month | $1.00/hr |
| Enterprise | Custom | Included in quote |
Add-on capabilities
Each add-on is billed monthly alongside your base subscription. Availability depends on your plan tier. Enterprise plans include any capability in the custom quote.
| Add-on | Price | Availability |
|---|---|---|
Client Portal Self-service booking, event tracking and post-event reporting for your clients. Basic only | +$50/mo | Basic only |
Messaging features Direct messages, channels, threads, reactions, mentions, canvases, and video attachments. Basic and Pro | +$25/mo | Basic and Pro |
Email hosting Managed domain, hosted mailboxes, forwarders, and webmail access for your organisation. Basic and Pro | +$25/mo | Basic and Pro |
Xero / payroll integration Sync approved timesheets, earnings rates, and payroll lines directly to your Xero account. Basic and Pro | +$50/mo | Basic and Pro |
Major event features Computer-aided dispatch, live incident feeds, care spaces, EOC views, and event overlays. Pro only | +$50/mo | Pro only |
Telematics Live vehicle and device tracking with GPS, OBD, and trip data in CAD and event maps. Pro only | +$8/mo/unit | Pro only |
SMS notifications Shift reminders, allocation confirmations and broadcast messages via SMS. All plans | $0.073/SMS | All plans |
Email notifications are included with all plans at no extra cost.
Telematics hardware
Telematics devices have a once-off hardware cost of $220 AUD per unit, which includes the device and an activated SIM. The monthly per-unit fee covers data, tracking, and platform access.
Included in every plan
Every plan includes the features below. Higher tiers add further features on top.
- ✓ Unlimited ePCR creation and case audit
- ✓ PCR PDF generation and email
- ✓ Event management and rostering
- ✓ Expressions of interest and confirmations
- ✓ Timesheets and clock-in/clock-off
- ✓ Qualifications and compliance enforcement
- ✓ Medication registry and stock checks
- ✓ Drug protocols and AI-assisted import
- ✓ AI-assisted case summaries
- ✓ Reporting and statistics (PDF/CSV)
- ✓ Company file hosting and offline documents
- ✓ Fleet and kit management (registration, insurance, checks, kit contents)
- ✓ User groups, permissions, and audit trail
- ✓ Slack integration
- ✓ Email notifications (included)
- ✓ Native iOS and Android apps
- ✓ Search across cases, events, staff, and more
Additional in Pro
Everything in Basic, plus:
- + Custom branding (logos and colours)
- + Client Portal and external bookings
- + ePCR consumable tracking
- + Searchable Drugs A-Z with brand names
- + Uniform and equipment stock tracking
- + Email and phone support
Enterprise
Enterprise plans are custom quoted and can include any Basic, Pro, or add-on capability. There is no fixed Enterprise package or published add-on pricing for this tier. Common inclusions:
- → Major event features (CAD, live feeds, triage, care spaces, EOC)
- → Xero payroll integration
- → Telematics
- → Incident reporting and investigations
- → Risk register and risk assessments
- → 24/7 phone support
- → Custom onboarding and integrations
- → Custom support arrangements
Start a free trial
Try Apollo EMS for seven days, then choose the plan that fits your team. No payment card is required to start.